We dispatch parcels within 1 to 2 working days after payment is verified. For all orders we require your mobile/contact number, which is relayed to the courier service, so they are able to contact you should the need arise.
We offer personal delivery of all Vitajuwel products for Kuala Lumpur and Metropolitan Selangor with the following rates:
|Bangsar, Damansara, Hartamas & Mont Kiara||Free Delivery|
|Taman Desa, Taman Tun, Sentral, PJ Seksyen 16, Federal Hill, Taman Duta & Bukit Tunku||RM10|
|KL City Center, Petaling Jaya, Ampang, Puchong, Kepong, Cheras, Subang, Sunway||RM20|
|Cyberjaya, Putrajaya & Shah Alam||RM30|
For deliveries of ViA gemwater bottles and ViA accessories throughout Peninsula Malaysia, we offer shipping with J&T Express.
Estimated transit time is 2-4 working days.
Insurance can be purchased for J&T Express deliveries separately at the rate of 1% of declared value.
For insurance claims you must notify us within 24 hours of receiving your items with pictures and description of damages & the packaging.
We offer international shipping for ViA gemwater bottles and ViA accessories only.
International orders ship with DHL EXPRESS.
DHL Express provides real time tracking, signature is required upon delivery.
Orders are shipped from Malaysia.
Estimated transit time to anywhere in the world after dispatch:
an average of 3 to 5 business days
Insurance & Shipping Rates
A separate Paypal invoice will be sent to you, should you need to purchase insurance. This covers against loss and damage.
For items valued up to RM5,000, insurance for DHL Express will be a flat rate of RM55.
We offer the best and lowest rate for international shipping + insurance with DHL Express. These rates are much lower than your local standard shipping rate.
Tuesday, Thursday and Saturday ( subject to public holiday and weather )
You will receive a shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.
We ship worldwide except Israel & North Korea.
Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately.
Any orders that are re-directed due to an incomplete or incorrect address will be charged a USD$15 re-routing fee.
Vitajuwel Malaysia cannot be held responsible for orders that are deemed undeliverable due to incorrect address etc. You will be responsible for all shipping charges, including duties, taxes and/or customs charges that are incurred while shipping, if the parcel gets re-directed back to us. These charges will be deducted from your refund.
Please check on tracking updates to know when to expect your delivery.
All sales with Vitajuwel Malaysia are FINAL. If you have any questions or concerns with regard to shipping of a specific product on our site, please send us an email using our contact form before committing to purchase.
The crystals in each Vitajuwel product are nature’s gift from mother earth.
Each crystal is unique in its shape, size and colour, and handpicked by Vitajuwel’s craftsmen.
Therefore the gempod or vial you receive will be unique, and it is not possible for it be exactly the same as seen in the product image.