Shipping & Returns

We dispatch parcels within 1 to 2 working days after payment is verified. For all orders we require your mobile/contact number, which is relayed to the courier service, so they are able to contact you should the need arise.


We offer personal delivery for Kuala Lumpur and Metropolitan Selangor with the following rates:

 Bangsar, Damansara, Hartamas & Mont Kiara Free Delivery
Taman Desa, Taman Tun, Sentral, PJ Seksyen 16, Federal Hill, Taman Duta & Bukit Tunku RM10
KL City Center, Petaling Jaya, Ampang, Puchong, Kepong, Cheras, Subang, Sunway RM20
Cyberjaya, Putrajaya & Shah Alam RM30

For all other deliveries in Peninsula Malaysia, please email your name, phone number, address and order to, and we will reply with a personal shipping quote with DHL Express.



We offer international shipping for ViA gemwater bottles and ViA accessories only.

International orders ship with DHL EXPRESS.

DHL Express provides real time tracking, signature is required upon delivery.

Orders are shipped from Malaysia.

Estimated transit time to anywhere in the world after dispatch:
an average of 3 to 5 business days



All sales with Vitajuwel Malaysia are FINAL. If you have any questions or concerns with regard to the dimension/ weight of a specific product on our site, please send us an email using  our contact form before committing to purchase.